Taplend is India’s Fastest growing new-age Personal Loan app that offers instant loans online starting from ₹ 1,000 upto ₹ 50,000. Apply for an instant loan and receive up to ₹ 50,000 as a direct cash transfer to your bank account.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
Following a period of rapid growth through acquisition, CubixInsight was looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk, and compliance functions.
CubixInsight’s fast-paced expansion had resulted in a lack of process consistency & standardization across their acquired brands. The numerous manual and non-transparent processes at play were something CubixInsight was keen to address.
Additionally, in the face of increasing industry regulation and compliance requirements, CubixInsight was eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.
What did
cubixinsight do
Taplend & Cubix Insight’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Cubix Insight has been working with Taplend since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Taplend Automation365 team specializing in Cognitive and Robotic Automation.
Automation Delivery – Cubix Insight is working with the Taplend Automation365 team to identify, design, build, test, and deploy automated solutions using UiPath Automation Software. Thus far, Cubix Insight has delivered 28 Automations across 3 core business functions: Loan Services, Customer Services, and Risk Management.
Mobile ChatBot Migration – Cubix Insight led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Cubix Insight has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
