Baby Saffron brings you the finest, hand-picked pure and genuine saffron. Since 6 generations we have been selling the best quality saffron to connoisseurs worldwide. We select the finest stigma, process each one by hand to remove the yellow style and then pack it in a humidity controlled environment. Hygienically packed, our saffron gives you a taste as well as aroma that is incomparable to any other.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
Following a period of rapid growth through acquisition, CubixInsight was looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk, and compliance functions.
CubixInsight’s fast-paced expansion had resulted in a lack of process consistency & standardization across their acquired brands. The numerous manual and non-transparent processes at play were something CubixInsight was keen to address.
Additionally, in the face of increasing industry regulation and compliance requirements, CubixInsight was eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.
What did
cubixinsight do
Babysaffron & Cubix Insight’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Cubix Insight has been collaborating with Babysaffron since November 2020, focusing on two primary workstreams: Website Automation and Chat Support Integration, enhancing the functionalities of Babysaffron’s website developed using Next.js and React.
Website Automation – Cubix Insight works closely with Babysaffron’s development team to identify, design, implement, and deploy automated solutions using cutting-edge technologies. Leveraging Next.js and React, Cubix Insight has automated various processes on Babysaffron’s website, optimizing functionalities related to customer interactions, product management, and order processing.
Chat Support Integration – Cubix Insight led the integration of chat support features into Babysaffron’s website, ensuring seamless communication between users and support representatives. By embedding chat support functionalities, Babysaffron can provide real-time assistance to customers, address queries promptly, and enhance user experience.
Furthermore, Cubix Insight continues to collaborate with Babysaffron to enhance website performance, user interface design, and overall customer engagement. Through our partnership, Babysaffron aims to leverage advanced technologies and innovative solutions to strengthen its online presence, streamline operations, and deliver exceptional services to its customers in the parenting and childcare industry.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
